We are located in Ontario, Canada and ship to Canada and the USA. Please note that any duties and/or fees associated with shipping to the USA is the responsibility of the purchaser.
As each order is unique and custom-made, orders will be processed as quickly as possible on a first come-first served basis. Typically, orders require 3 days from production to shipping.
We strive to use the most economical shipping methods for each order. Smaller parcels may qualify for Lettermail while larger or heavier parcels will ship using parcel rates. Any duties and/or fees associated with shipping to the USA is the responsibility of the purchaser.
We use Canada Post and USPS for all our shipments and a tracking number (for parcel rate shipments only) will be emailed to you as the shipping label is created for your order.
We’re sorry to hear that! While there are no returns on custom made products, we will replace any defective or incorrectly created products for free. Please CLICK HERE to contact us.